Micro-Air is not responsible for customs duties and/or taxes that may apply to orders.
Items shipped internationally may be subject to customs duties, tariffs and sales or Value Added Tax (VAT) set by the destination country and its political subdivisions. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out.
It is not our responsibility to collect and pay the duties, tariffs and sales or Value Added Tax (VAT) to the proper authorities.
International Shipping Warning
Beware of undisclosed charges following your order
Charges by private and governmental entities (FedEx, UPS and rarely the United States Post Office) for a delivery outside the U.S. may include an “after charge” by the shipper for an International Broker Fee or similar service. These are not disclosed to you or to Micro-Air when you make your choice of shipper on our website. These charges are both unknown and beyond our control. These are called “door surprises” by some and the shipper may hold your package until the broker payment is made.
- You may want to ship by United States Postal Service through Canada Post. We received some reports that using this method of shipment rarely results in the imposition of broker fees.
- Look on our Find A Dealer map found HERE to locate our Marine and RV Canadian Distributors and Dealers who may help you lawfully avoid tariffs, taxes and other charges like international broker fees. The charges are passed through to the customer and disclosed at the time of purchase when bought in Canada.
A 25% restocking fee is required on allowable non-defective product returns up to 60 days from receipt of purchase. Our return period expires after 60 days as is customary in retail electronics sales. Before then, we can offer a refund or exchange subject to our restocking fee. Micro-Air may waive the restocking fee on unopened and unused products. All returns are to ship prepaid via USPS, an electronic label will be provided by Micro-Air upon request. All returns must be accompanied by a Micro-Air returns form using your order number as your RMA number.
Return Form Found Here: Support Center (lower left corner)
Micro-Air expressly warrants new products made by it to be free from manufacturing defects for a period of two (2) years from the date of delivery to the original purchaser of our product (“Purchaser”). The Purchaser must notify Micro-Air of any defect or malfunction in writing delivered by overnight delivery or certified mail and received within the warranty period in order to secure repair or replacement of the product and, if purchased from Micro-Air, the Purchaser must return the product to Micro-Air at Purchaser’s expense so that it is received within one day of the expiration of the warranty period. The remedies of repair, refund or full replacement shall be the sole remedies for any warranty claim at Micro-Air’s discretion. The Purchaser expressly, voluntarily and knowingly waives the right to claim any implied warranty and any and all claims for consequential damages, which are expressly excluded from this warranty. Any law or court decision of a court of competent jurisdiction requiring the implied warranty of merchantability or any other warranty expressly waived herein, is limited in time to the length of this express written warranty. This Warranty is ineffective if the Purchaser or any user damages the product in his/its possession or fails to use the Product as directed, misuses or abuses the product, submits the product to unreasonable use or otherwise uses the Product in a manner other than as intended. Disputes, if any, arising under this warranty shall be resolved solely and exclusively in the agreed sole court of competent jurisdiction: the Superior Court of New Jersey, County of Monmouth. Claims under this Warranty shall be permitted only if a party suffers “actual damage.” Actual damage is limited to the cost of the product purchased. Consequential damages are excluded from this Warranty. The parties agree to apply New Jersey law to any disputes between them. Attorneys’ fees, if any, shall not be subject to recovery but shall be borne by the respective parties in the event of filing of any legal action or claim by a consumer or other party claiming under this limited Warranty or in any other lawsuit or claim. This Warranty is not assignable and shall attach only to our original Purchaser.
RV Rooftop AC Extended Warranty
If your air conditioner was made in and after 2014 and you experience any compressor motor failure not covered by the air conditioning manufacturer’s original two year warranty and caused by EasyStart 364, Micro-Air will repair or replace, at its option, your compressor motor or rooftop air conditioning unit. Contemporaneous purchase and registration with AC serial number are required.
The warranty is effective for the two year period beginning the date of your receipt of the EasyStart 364 and ending on the second anniversary of delivery. In no event shall the time of this Warranty exceed the warranty period of the Micro-Air, Inc. EasyStart 364 two year limited warranty. The remedies of repair or full replacement at Micro-Air’s discretion, shall be the sole remedies for any warranty claim. Replacements will be made with the same or comparable compressor motor or an entire unit of equal BTU capacity at Micro-Air’s option. The Purchaser must notify Micro-Air of any compressor motor defect or malfunction in writing delivered by overnight delivery or certified mail and received within the warranty period in order to secure repair or replacement under this Extended Warranty. The Purchaser must return the damaged air conditioning unit to Micro-Air or its agent at the Purchaser’s expense so that it is received within one day of the expiration of the warranty period or within 7 days of the notice sent by Purchaser if notice was sent in the last 10 days of the two year warranty period.
The Purchaser expressly, voluntarily and knowingly waives any and all claims for consequential damages, which are expressly excluded from this Warranty. This Warranty is ineffective if the Purchaser, his/her/its agent or any user damages the air conditioning unit or compressor in the Purchaser’s possession or fails to use the air conditioning unit or compressor as directed, misuses or abuses the unit or compressor, submits the product to unreasonable use or otherwise uses the product in a manner other than as intended.
Disputes, if any, arising under this warranty shall be resolved solely and exclusively in the agreed sole court of competent jurisdiction: the Superior Court of New Jersey, County of Monmouth. Claims under this Warranty shall be permitted only if a party suffers “actual damage.” Actual damage is limited to the lesser of the cost of repair or replacement of the compressor motor or air conditioner in Micro-Air’s discretion. Consequential damages are excluded from this Warranty. The parties agree to apply New Jersey law to any disputes between them. Attorneys’ fees, if any, shall not be subject to recovery but shall be borne by the respective parties in the event of filing of any legal action or claim by a consumer or other party claiming under this limited warranty or in any other lawsuit or claim. If your RV compressor is 2013 or older, you can purchase this Warranty for $25.00 when you buy an EasyStart 364 and register it contemporaneous with your purchase and include your AC serial number.
If purchased, this Extended Warranty shall create certain rights and duties between the parties which shall be in addition to and shall not be exclusive of the EasyStart 364 Limited Warranty appearing on the Company website.
Risk of Loss
Micro-Air assumes the risk of loss for the goods shipped until picked up by the carrier selected by Purchaser.
Once goods leave the offices of Micro-Air, the risk of loss shifts to Purchaser because title to the goods passes to Purchaser at that time.
This means that lost packages are the responsibility of the Purchaser and/or its carrier.
Shipping information is forwarded to the Purchaser with confirmation of carrier package pickup and may be used to track shipments directly on carrier websites.
Prices on our website and quoted to customers may change at any time without notice for any reason including unforeseen cost increases of imported products and raw materials, currency fluctuations and the discontinuation of price incentive programs. If you have ordered but not yet paid for a product, we guarantee the price for one month after delivery.
California Proposition 65 Warning
WARNING This product can expose you to chemicals including lead, which is known by
the State of California to cause cancer, birth defects or other reproductive harm. Exposure to lead
during pregnancy can affect brain development and cause learning and behavior problems for the
child. Exposure to lead can harm the reproductive system of men and women. Exposure to lead and
lead compounds may increase cancer risk. The wires of this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. For more information go to www.P65Warnings.ca.gov.
WARNING This product is adapted for use with portable generators powered by natural gas, propane
or gasoline. Operating generators can expose you to chemicals including engine exhaust, carbon
monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth
defects or other reproductive harm. Exposure to carbon monoxide during pregnancy can affect
the baby’s brain development and cause loss of pregnancy. When generators are not properly
ventilated, they produce carbon monoxide gas which can cause death in higher concentrations. To
minimize exposure, avoid breathing exhaust and operate your generator in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your generator. For more information go to
Legal Information Last Updated On: 06/26/2020